Privacy Policy

Effective Date: 7th May 2015
Last Updated: 9th September 2024

At Regal Eagle Ltd, we are committed to protecting your privacy and ensuring that your personal information is handled in compliance with relevant data protection laws, including the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, and protect your personal information when you engage with our civil engineering design, consultancy, and fire safety services or visit our website https://www.regaleagle.co.uk.

1. Who We Are

Regal Eagle Ltd (“we,” “us,” or “our”) is a Civil Engineering Design and Consultancy company specialising in fire safety, headquartered at:
Middleton Road, Morden, Surrey, SM4 6RS
Company Registration Number: 09579105

We provide expert consultancy services related to civil engineering, design, and fire safety, and through this, we collect and process personal data from our clients and website visitors.

2. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact our Data Protection Officer (DPO) at:
Email: privacy@regaleagle.co.uk
Phone: (+44) 203 729 6930
Address: Middleton Road, Morden, Surrey, SM4 6RS

3. Legal Basis for Processing Personal Data

We process personal data based on the following legal grounds:

  • Contractual Obligations: To provide services in accordance with contracts for our civil engineering and fire safety consultancy work.
  • Consent: When you have opted in to receive marketing communications or newsletters.
  • Legal Obligation: To comply with legal, accounting, or regulatory requirements.
  • Legitimate Interests: To enhance our services, prevent fraud, and improve user experience on our website.

4. Information We Collect

We collect personal data from our clients, website visitors, and other users of our services through the following means:

  • Personal Data: Includes your name, company name, email address, phone number, billing and shipping addresses, job title, and other contact details you provide voluntarily (e.g., via forms on our website, during consultation inquiries, or contract negotiations).
  • Project Data: Includes information relevant to specific civil engineering projects, consultancy reports, or fire safety assessments, such as building plans, site details, or compliance data.
  • Payment Information: For processing transactions, including credit card information and billing data.
  • Usage Data: Automatically collected data such as IP addresses, browser type, time spent on pages, and interaction data. This is gathered through cookies and similar technologies to understand user behaviour on our website.
  • Sensitive Data: In some instances, such as fire safety audits or regulatory compliance checks, we may collect sensitive information (e.g., safety hazard reports, and fire risk assessments). We handle such data with the utmost care and ensure additional protections are in place.

5. How We Use Your Information

We use the personal data we collect for the following purposes:

  • To provide civil engineering and fire safety consultancy services.
  • To manage contracts and deliverables for your project.
  • To comply with legal and regulatory requirements, particularly related to fire safety.
  • To send important service-related communications (e.g., updates about your project).
  • To process payments for the services we provide.
  • To maintain records for accounting and auditing purposes.
  • We will send you marketing communications or newsletters if you have opted in (with the option to unsubscribe at any time).
  • To analyse website usage and improve user experience.

6. Sharing Your Information

We may share your personal data in the following circumstances:

  • Service Providers: We work with trusted third parties (e.g., payment processors, cloud hosting services, IT support, and security providers) who have access to personal data solely to perform specific tasks on our behalf.
  • Legal and Regulatory Requirements: We may disclose your data to comply with legal obligations, such as fire safety regulations, or in response to lawful requests from authorities.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction, subject to confidentiality agreements.

7. Cookies and Tracking Technologies

We use cookies and similar technologies on our website to collect data for the following purposes:

  • Essential Cookies: Required for the operation of the website and services (e.g., user authentication, session management).
  • Analytical Cookies: Used to understand how visitors use the website and improve performance (e.g., Google Analytics). These cookies help us track user behaviour and measure the effectiveness of marketing campaigns.
  • Marketing Cookies: Used by third parties to display personalized advertising based on your browsing activities.

You can control cookie preferences through your browser settings. For detailed information about the cookies we use, please refer to our Cookie Policy.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal, regulatory, or contractual obligations. For example:

  • Project and Contractual Data: Retained for the duration of the project and for 7 years after completion for audit and legal purposes.
  • Marketing Data: Retained until you unsubscribe from communications.
  • Usage Data: Retained for 26 months unless deleted or anonymized.

9. Security Measures

We implement robust security measures to safeguard your personal data, including:

  • Encryption: We use SSL encryption to protect data transmitted over the internet.
  • Access Controls: Only authorized personnel have access to sensitive project data.
  • Data Backup: Regular backups are maintained to ensure business continuity.

However, no method of transmission over the Internet is entirely secure. While we strive to protect your data, we cannot guarantee its absolute security.

10. International Data Transfers

If your personal data is transferred to countries outside the European Economic Area (EEA), we ensure that adequate safeguards are in place, such as:

  • Standard Contractual Clauses approved by the European Commission.
  • Adequacy Decisions from the European Commission confirm that the country offers an adequate level of data protection.

11. Your Data Protection Rights

Under the GDPR, you have the following rights concerning your personal data:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your personal data, subject to legal or contractual obligations.
  • Right to Restriction: Request the restriction of data processing in certain circumstances.
  • Right to Data Portability: Request that your data be transferred to another controller.
  • Right to Object: Object to certain processing activities, such as direct marketing.

To exercise any of these rights, contact us at privacy@regaleagle.co.uk. We aim to respond to your requests within 30 days.

12. Profiling and Automated Decision-Making

We do not engage in automated decision-making or profiling based on personal data in a way that would have legal or significant effects on you.

13. Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and the relevant authorities within 72 hours in compliance with GDPR requirements.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website, and we will notify you of any significant changes.

15. Jurisdiction and Governing Law

 This Privacy Policy is governed by the laws of [Insert Country/Region]. Any disputes arising from this Privacy Policy will be subject to the exclusive jurisdiction of the courts of [Insert Country/Region].

16. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Regal Eagle Ltd
Email: privacy@regaleagle.co.uk
Phone: (+44) 203 729 6930
Address: Middleton Road, Morden, Surrey, SM4 6RS